Refund policy

Bought in the App Store

Apple handles refunds for purchases made through Apple. Request one at reportaproblem.apple.com.

Bought in Google Play

In the first 48 hours after a purchase, request a refund directly in Google Play. After that, contact us within 14 days of the charge and we’ll refund it through Google Play.

After a refund

The plan the purchase paid for ends, and the app locks on every phone in the home the next time it checks in, usually within the hour. Notifications stop right away. The same applies to a chargeback.

We refund one purchase per account, and a home doesn’t get another free month after a refund.